Product Quotes and Orders
Any time a quote is needed for our products,
feel free to call or e-mail us any time. Our on-line
product pricing calculators can also be used to find
a good estimate of the product cost. Once we provide
a quote and you are ready to place your order, please
provide a copy of the quote and the date of the quote
with your order. All quotes from Clearview are valid
for 30 days from date of issue.
When ordering a product, please use one of our three
order forms. If you have any difficulties using these
forms, feel free to give us a call, and we’ll
gladly answer any questions you may have. These orders
can be submitted via e-mail or fax. When placing orders
or requesting quotes for custom profiles or custom
muntin bar designs, please provide a dimensioned and
detailed sketch with your order.
For custom muntin bars or other profiles, we may
not begin processing your order until our proposed
drawings have been approved. Upon approval, we will
begin processing your order.
Once an order is placed and a confirmation of your
order is faxed to you, the order is usually shipped
within 14 business days. Under certain extenuating
circumstances, we may be able to ship an order faster;
however, you will need to speak with someone in Customer
Service for this request. Additional costs may occur
with orders that are rushed.
Changing the Status of an Order
Here at Clearview, we know that situations arise
that require orders to be changed or canceled.
If you need to change the status of an order, please
call us immediately. We will find out where the
order is within the manufacturing process. If the
order has not begun the manufacturing process,
we can cancel the order at no charge. If the order
has entered the manufacturing process, we will
stop the order and make the changes required. Depending
on how far along the product is within our manufacturing
process, we will prorate the cost of the original
order.
Shipped and Received Orders
Upon receiving an order, check it immediately. Any shortages in
product quantities must be reported within 48 hours of delivery.
If there are any problems with the product, do not modify the
product in any manner. Please call us and explain the situation,
and we will investigate the matter. For more information, please
review our Limited Warranty.
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