Clearview Window and Door - Customer Survey

Clearview Customer Survey

This survey and the results of this survey are confidential and anonymous. No login is required.

Clearview Products

Question

Excellent

Good

Fair

Poor

N/A

1) How would you rate the quality of Clearview's curved trims, including casings, jamb extensions, brickmoulds, etc.?

2) How would you rate the quality of our lineal trim, including casings, jamb extensions, brickmoulds, etc.?

3) How would you rate the quality of our muntin bars?

4) How would you rate the cost value of our curved trim when taking into consideration the quality and service of the products?

5) How would you rate the cost value of our lineal trim when taking into consideration the quality and service of the products?

6) How would you rate the cost value of our muntin bars when taking into consideration the quality and service of the products?

7) How is the quality of our product packaging and shipping?

8) How would you rate the quality of our custom profiles when matching an existing customer profile?

9) When ordering our primed or prefinished products, how would you rate the appearance of the material?

Clearview Services

Question

Excellent

Good

Fair

Poor

N/A

1) How would you rate our customer service team when considering factors such as friendly and helpful service, changes to orders, etc.

2) How would you rate our sales service? This includes fast and accurate quotes, product knowledge, etc.

3) How would you rate our engineering and design service? This includes product knowledge, helpful suggestions for product designs, etc.

4) How helpful are the order acknowledgements that are sent out daily? Excellent = Very Helpful, Poor = Not Helpful

5) How is Clearview's response when an error has occurred with your order? This includes working with you on the problem, finding a solution to the problem, and if applicable, sending out a replacement for your product(s).

6) Please rate our ordering process. This includes the online order forms, and other factors involved with ordering our products.

7) Please rate our response time when a Rush (less than two weeks) is needed.

Clearview Website

Question

Excellent

Good

Fair

Poor

N/A

1) How would you rate the organization of the website in general?

2) How would you rate the product information on the website? This includes available profiles, muntin bar designs, information regarding prefinishing options, custom toolings, etc.

3) How would you rate the Clearview Gallery?

4) How would you rate the Trac-Line Moulding section of our website?

5) How would you rate the Pricing Calculators available on the website?

Please let us know how Clearview can better serve you:

If you would like to provide further details reguarding the answers you provided to the questions above, please include them below:

Clearview Window and Door

Question	Excellent	Good	Fair	Poor	N/A
1) How would you rate the quality of Clearview's curved trims, including casings, jamb extensions, brickmoulds, etc.?
2) How would you rate the quality of our lineal trim, including casings, jamb extensions, brickmoulds, etc.?
3) How would you rate the quality of our muntin bars?
4) How would you rate the cost value of our curved trim when taking into consideration the quality and service of the products?
5) How would you rate the cost value of our lineal trim when taking into consideration the quality and service of the products?
6) How would you rate the cost value of our muntin bars when taking into consideration the quality and service of the products?
7) How is the quality of our product packaging and shipping?
8) How would you rate the quality of our custom profiles when matching an existing customer profile?
9) When ordering our primed or prefinished products, how would you rate the appearance of the material?